Returns & Exchanges

At MATTE Brand, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for store credit or size exchanges on all unworn items. Please ensure all original tags are attached and the garment is in its original condition to be eligible for processing.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items.

3

Drop Off Shipment

Hand over your package to the designated carrier within 5 business days of receiving your label to ensure your return remains valid.

4

Receive Store Credit

After our warehouse team inspects your return for quality assurance, you will receive an electronic gift card via email for the full value of your items.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing